Dr. Scott Jandron
Co-Owner and Doctor of Veterinary Medicine
Dr. Scott Jandron
Dr. Scott Jandron is co-owner of Northern Veterinary Associates and is a companion animal veterinarian. He was born in Ishpeming, one of the “Bell Babies”, and was raised in Negaunee. He has lived most of his life in what we like to call “God’s Country”. With access to all the wildlife in the Upper Peninsula, he knew at a young age that veterinary medicine was the only choice for him. Dr. Jandron began his journey to become a veterinarian at Northern Michigan University where he obtained his Bachelor of Science degree in Zoology/Chemistry. He later obtained his Doctorate of Veterinary Medicine at Michigan State University. As a veterinarian in a small town, Dr. Jandron greatly values the relationships he has built with the patients and clients he has served over a period of more than 28 years. He enjoys the variety that general medicine and surgery offer, and continues to further his interest in canine knee surgery and reptile medicine. Dr. Jandron enjoys giving back to the community, especially when it comes to high school and pre-veterinary college students. Over the last 16 years, he has developed a successful internship and mentoring program with NMU Pre-Veterinary students and several local high schools. He also offers field trips for area pre-schools and organizations so students can see what it is like to work in a veterinary clinic. Dr. Jandron spends his free time with his son, Matt, following their Michigan State Spartan basketball and football teams. He also enjoys biking, hiking, and enjoying time at camp with his wife Diane. They are kept busy with their two dogs. Merle, a Wirehaired Pointing Griffon, and Bonnie, a Beagle.
Dr. Susan Cannon
Co-Owner and Doctor of Veterinary Medicine
Dr. Susan Cannon
Dr. Susan Cannon is co-owner of Northern Veterinary Associates and full-time veterinarian. She grew up in East Lansing, MI next door to MSU’s veterinary facility. With her love for animals, the close proximity and the influence of the Veterinary College, Dr. Cannon knew her future was caring for those animals and helping the people who love them. Dr. Cannon graduated from MSU College of Veterinary Medicine in 1988 and moved to the U.P. as a full-time veterinarian. In 2002 she and Dr. Jandron established Northern Veterinary Associates. Dr. Cannon enjoys general medicine and has interest in Dentistry, Dermatology and Internal Medicine. She also feels strongly that Animal Behavior and Training need to be emphasized to make strong, lasting relationships between animals and their people. She pursues this interest through extensive reading and attending both dog training and horsemanship seminars. Dr. Cannon and her husband own a small farm. They keep a garden, poultry, sheep and horses. Dr. Cannon is an accomplished rider and enjoys both riding and driving their Clydesdales. She also competes in dog obedience and especially dog agility with their Belgian Tervuren and Border Collie.
Dr. Dawn Sheffield
Doctor of Veterinary Medicine
Dr. Dawn Sheffield
Growing up in the suburbs of Chicago, it has been a slow progression to smaller cities and more rural communities. She finally found her niche here in the Upper Peninsula. She has been a veterinarian for more than 20 years, with more than ten years at Northern Veterinary Associates.
Dr. Sheffield attended The Ohio State University where she received both a BA in Biology and a DVM in the College of Veterinary Medicine. From the very start of her career, she has had a special interest in birds, pocket pets, rabbits and reptiles. These special pets have comprised 20% of her case load in the past few years.
As a young professional, Dr. Sheffield was very active in Rotary International in several cities. She was very involved in exchange programs in Jackson, MI. Currently; she continues to mentor students in veterinary medicine, some of these students have continued to excel as veterinarians, which is very rewarding.
Reading, photography and travel have always held a strong interest for Dr. Sheffield. She enjoys the outdoors, activities such as a kayaking and tent camping with her daughter. She can frequently be found planting trees around her property in Negaunee.
Dr. Pamela Busser
Doctor of Veterinary Medicine
Dr. Pamela Busser
Dr. Busser was born and raised in the Upper Peninsula. She grew up in the Keweenaw Peninsula town of Dollar Bay. She has always been drawn to the veterinary profession, even as a small child, because it provides the opportunity to help those who cannot help themselves.
After high school, Dr. Busser moved to the Chicago area and obtained her Bachelors of Science degree in Biology at Northeastern Illinois University. She returned to her home state and earned her Doctor of Veterinary Medicine from Michigan State University in 2015. While attending MSU, Dr. Busser developed an interest in companion animal medicine and surgery. She was fortunate enough to have had the opportunity to volunteer her surgical skills at a local clinic that offered low-cost spays and neuters for those in need.
Currently, Dr. Busser’s area of interest is focused on cats and dogs of all ages. She is committed to providing excellent medical and surgical care for every stage of their lives, from newborns to seniors! Geriatric medicine is important to Dr. Busser, as she wants to ensure your pets age gracefully and have the highest quality of life in their twilight years.
Family is also very important to Dr. Busser. She is the middle child of three siblings, and remains close to them and her mother. She lives in the Ishpeming area with her husband, daughter, two dogs, and three cats. Dr. Busser spends much of her free time heading home to visit family and friends in the Copper Country. She also enjoys many outdoor activities and reads books from a wide variety of genres.
Senior Clinical Manager
Debra Young is the Senior Clinic Manager at Northern Veterinary Associates and also provides dog training services. As the Senior Clinic Manager, Debra is responsible for all of the day-to-day activities that take place at the clinic. Inventory management is a large part of Debra’s day. She ensures that all of the clinics needs are met in regard to retail items, medications, pet foods, and prescription diets. She also oversees the maintenance of the facility. Her top priority is to ensure an excellent experience for our clients and patients. Debra’s past history working at a large retail department store transferred well to the care and maintenance of Northern Veterinary Associates. As a dog trainer, Debra has 25+ years of experience. She continues to pursue continuing education seminars so she can remain at the cutting edge of an ever changing scientific discipline. Her passion is to find and meet the needs of her clients and put them on track to a happy and healthy relationship with their dog. Debra has a wealth of experience with her own personal dogs. She has raised and trained Golden Retriever, Cocker Spaniel, Papillon, and Chinese Crested breeds. She uses her knowledge to compete in American Kennel Club (AKC) events such as conformation, obedience and tracking. Debra enjoys frequent trips with her husband and daughter to dog shows in the region. She and her daughter have trained and handled several dogs, producing many champions. Currently they have an AKC/Canadian Champion Golden Retriever, a Canadian Champion Papillon and an AKC Champion Chinese Crested.
Front Office Manager
Jill Woods is the Front Office Manager at Northern Veterinary Associates. She took an unorthodox path to reach a career that provides a combination of her interest in business and love of animals. Growing up in the Marquette area, Jill’s first job was assisting her father, a licensed plumber. It was in high school that she had her first experience in the clerical field. Upon graduating high school, Jill obtained a Bachelor of Science degree in Computer Information Systems. She then worked in the human side of medicine at a large regional medical facility. When a receptionist position became available at Northern Veterinary Associates, Jill was thrilled to be able to enter the field of companion animal medicine. Over the last several years, Jill has used her skills to become the Front Office Manager. She is responsible for managing the front office and business side of the clinic. However, she also serves as a receptionist or a veterinary assistant when the need arises. Jill and her husband have two horses, two cats and several fish. They enjoy outdoor activities such as hiking, gardening, and being on the water. Jill has a special fondness for horses and loves to spend time working in the barn.
Clinic Manager and Veterinary Assistant
Jamie Magnuson is a veterinary assistant at Northern Veterinary Associates. Growing up in the Negaunee area, she developed her animal handling skills on her family’s hobby farm. They cared for horses, goats and chickens. A few years after graduating from Negaunee High School, she decided to pursue a career as a veterinary assistant. Jamie soon discovered that this is what she was meant to do. She uses her talents to keep all aspects of the clinic running smoothly. This includes the maintenance of our diagnostic laboratory. Whenever the doctors or other staff members need an answer to a problem, they go looking for Jamie. She is also one of our Certified Therapeutic Laser Technicians. Jamie and her husband are currently raising two young daughters. Two dogs, two cats, and two goats round out their household. In their free time they enjoy camping.
Jessica Raihala is a veterinary assistant at Northern Veterinary Associates. She was born and raised in Ishpeming, where she grew up with parents that have a great fondness for animals, especially dogs. Jessica is another example of someone who started out at Northern Veterinary Associates as a client and found an opportunity to become an employee. Several years ago, during a wellness exam for her dog, Jessica learned of the need at the clinic for a veterinary assistant. She secured the position and has become a valuable member of our team. As a veterinary assistant, Jessica performs a wide variety of tasks related to outpatient exams, therapeutic procedures and diagnostics. She is also one of our Certified Therapeutic Laser Technicians. Jessica, her husband and two step-children have four dogs, two cats, two turtles, an eel, and numerous fish. In her free time she enjoys camping and traveling with her family.
Veterinary Assistant and Social Media Manager
Heather Mongiat serves as both a veterinary assistant and Social Media Manager at Northern Veterinary Associates. She is able to utilize her veteran skills at both the front desk, assisting our clients, and in the exam/surgical/treatment areas, assisting our patients.
Raised on County Road 581 in Ishpeming, Heather was fortunate enough to grow up caring for a variety of animals, especially horses, dogs and cats. During her senior year of high school she was able to secure an internship at Northern Veterinary Associates. After graduating from high school, Heather worked part-time at the clinic while attending Northern Michigan University. It was during that year that she decided that she wanted to commit to being a full-time veterinary assistant. Her decision has proven to be a great career choice for her.
For several years, Heather has been a responsible owner and loyal advocate for the Pit Bull breed. She has rescued and found loving homes for many throughout the years. Her late Pit Bull, “Angel”, was a Certified Therapy Dog. Heather enjoyed bringing her to public events in order to change the negative stereotype of the breed. Heather will admit that Angel did most of the work for her. Angel’s legacy will forever leave a positive impression on this often misunderstood breed.
The rest of Heather’s free time is spent with her husband their two sons on their hobby farm. Currently they have two horses, three cats, several chickens and six dogs.
Heather Bertucci is a veterinary assistant at Northern Veterinary Associates. Growing up in Ishpeming, Heather always knew she would someday work at a veterinary clinic. She initially started at Northern Veterinary Associates as a receptionist, but soon learned that she loved the direct contact with our patients. She assists the veterinarians with their outpatient and inpatient exams and procedures. Together with her fiance, Heather has eight dogs. They enjoy fishing and hunting.
Courtney Allen has been given the critical role of Kennel Attendant. This is an extremely important position at Northern Veterinary Associates, as the well-being of our patients is of utmost importance. As a kennel attendant, Courtney’s responsibilities are diverse. Her most important duty is to keep our patients comfortable, happy and relaxed. She is also responsible for monitoring hospital supplies and the maintenance and sterilization of surgical instrument packs. Courtney also assists in maintenance of the clinic. The appearance and smooth operation of the clinic is vital to the high quality care that is offered to clients and patients of Northern Veterinary Associates. Courtney was born and raised in Ishpeming. She graduated a Ishpeming Hematite, where she enjoyed participating in baseball and basketball. She enjoys spending her free time with her family and their dog.
Vanessa is a Licensed Veterinary Technician at Northern Veterinary Associates. Her journey to becoming part of our staff at Northern Veterinary Associates included several stops along the way. Born in Missouri, she moved to Gulliver, Michigan, with her family when she was only 2 years old. After high school, she decided to follow her dream to become an LVT by moving to Rochester, Minnesota. She attended the Rochester Community and Technical College there, and obtained her LVT degree.
As a licensed veterinary technician, her day is always exciting and new, as she never knows what may be presented to her. She assists the veterinarians with their outpatient and inpatient procedures. Vanessa is involved with surgical preparation of patients, and monitors them while they are under anesthesia. She administers medications, performs routine exams and dental cleanings, and performs a variety of laboratory tests.
Vanessa and her husband have two cats and two dogs Vanessa is very active with her art projects, as she enjoys painting, drawing, pottery, and ceramics.
Beth Rae is one of the receptionist team members at Northern Veterinary Associates. Like many of our employees, Beth had been a client prior to becoming an employee. For many years she gave loving care to a special needs rescue dog named Elka. Before making her career change, Beth was a veteran employee at another West Ishpeming business. It always brings a smile to her prior customer’s faces when they realize that it is Beth working for us at the front desk. She grew up in Ishpeming with her sister Heather (who also happens to be an NVA team member), surrounded by a variety of small and large animal pets. Beth received valuable exposure to pet care at an early age.
When the opportunity arose to secure a receptionist position at Northern Veterinary Associates, Beth felt that it would be a great way to interact with both our patients and their owners. Most of Beth’s day is spent making sure our patients are checked in for their appointments, brought back to a quiet exam room, and checked out after their visit has been completed. Much time is also spent on the telephone answering questions and setting clients up with appointments. She appreciates the human-animal bond, and enjoys being able to assist our clients when they need us the most.
Beth is busy being an aunt to her two very special nephews. She also enjoys biking and kayaking in the summer, and snowshoeing in the winter. She has one cat and two dogs.
Veterinary Assistant / Receptionist